Refund & Return Policy

We want you and your child to be completely satisfied with your purchase. If you are not happy with your kids’ playset, we are here to help.

Return Eligibility

• Returns are accepted within 15 days of delivery.
• The product must be unused, unassembled, and in its original packaging.
• All accessories, manuals, and parts must be returned in original condition.
• Proof of purchase (order number or invoice) is required.

Non-Returnable Items

Returns will not be accepted if:

• The playset has been used, installed, or assembled.
• The product is damaged due to misuse, improper installation, or negligence.
• The return request is made after 15 days from the delivery date.

Damaged or Defective Products

• If you receive a damaged or defective item, please contact us within 48 hours of delivery.
• Share clear photos or videos of the issue for quick verification.
• After verification, we will offer a replacement or refund, depending on availability.

Refund Process

• Once the returned item is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method.

Return Shipping

• Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Installation & Safety Note

• We strongly recommend professional installation for kids playsets.
• Improper installation may void eligibility for return or refund.

Contact Us

For return or refund requests, please contact us with your order details:

• Email: info@enterlinks.shop
• Phone: 0547826150